Managing controversy a “pinnacle” leadership skill – HR Daily

Being prepared to handle workplace controversy is more difficult than ever before, as the speed of information through social media and other channels “will always outpace leaders’ knowledge”, two leadership experts say.

“Controversy can arise in the form of a PR scandal, an HR scandal, or a random act that causes you to reconsider the potential range of outcomes you thought possible – these situations are often referred to as ‘black swans’,” Debra Benton and Kylie Wright-Ford say in their book, The leadership mind switch. Read More

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